Frequently Asked Questions
A product was missing or short in my packageJohnny Walker
All orders and product details are tracked in our database. Any confirmed missing items will be placed in the next order. Disputes are up to the discretion of the customer service representative at that time.
How can I add, edit, or cancel my order?Johnny Walker
If you wish to add to or edit your order, please create a new order and email us to cancel your original order. If you want to cancel your order, email us your name and order number.
How do I become a member of Canna Express?Johnny Walker
Simple, all you do is email/text your name/delivery address along with proof that you are 19+
How does your reward points system work?Johnny Walker
For every dollar you spend, you will earn 1 point. Every 100 points earned, you will earn $1 of store credit that you can spend anywhere in our store!
How is my order packed for shipping?Johnny Walker
We pride ourselves on being responsible and discrete with your package. All orders are vac sealed, put into a padded envelope and/or box. There is no smell, and no indication of the products inside to maintain your privacy
How long until my delivery arrives?Johnny Walker
For same-day orders, please allow up to 60 minutes for the driver to arrive. Arrival times are based on traffic and/or pending orders. For orders outside the same-day delivery zones, we ship orders through "Xpress-Post 2-3 day delivery". Tracking numbers will be emailed to you along with your confirmation email. ***Note, delivery times may be affected with the COVID-19 pandemic.
Is there a fee for shipping/delivery?Johnny Walker
For same day delivery, we charge $10 on all orders under $120. For orders outside same-day delivery zones, we charge a flat fee of $20 shipping on all orders under $200. Spend $200+ and receive free shipping Canada Wide!
Is there a maximum or minimum order amount?Johnny Walker
While there is no maximum or minimum order, we suggest you order at least $35 to make it worth your while.